[한국벡크만쿨터] Service Engineer 신입 채용
[한국벡크만쿨터] Service Engineer 신입 채용
Beckman Coulter Korea 외국계기업 의료기기
서울시 강남구 광평로 281 수서빌딩 3층
https://www.beckman.com
벡크만쿨터(Beckman Coulter)는 지난 80년 동안 전세계 의료 전문 인력들의 신뢰할 수 있는 파트너로서 혁신적이고 효율적인 연구 및 진단 솔루션을 제공하여 과학과 의료 분야를 발전시키고 있습니다. 지난 2011년에는 다국적 헬스케어 기업인 다나허(Danaher)에 인수되면서 진단 업계에서의 선도적 지위를 강화했습니다. 벡크만쿨터의 장비는 질병을 진단하고 치료에 대한 결정을 내릴 수 있도록 환자를 모니터하기 위한 용도로 생산되어 전세계 병원의 진료 환경을 개선시키는데 도움을 드리고 있습니다. 이에 벡크만쿨터와 미래를 함께할 열정이 있는 우수한 인재의 지원을 기다리고 있습니다.
(FY17 매출액 : 58억불, 직원수: 11,000명~, 본사 : 미 캘리포니아 브레아)
Job Description
Position Summary:
The Service Engineer provides high quality service to ensure customer satisfaction; primary field service support in Korea; backup field service support in dealer; technical support to service engineers and inter-departmental parties. Further objectives include carrying out various service tasks and assignments, working with other engineers to form an efficient service team, handle escalated hard cases and ultimately assist the team in increasing service income and reducing costs
Essential Jobs Functions:
1. Delivery quality service to meet with internal KPI requirements
2. Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service related activities
3. Attend urgent service calls to maintain the operation of critical accounts at off-hours
4. Prepare and submit field service reports, expense report, on-duty reports, and various service related reports
5. Inform service admin of the daily service calls and task arrangements for effective manpower management
6. Manage on-hand inventories at a cost efficient level
7. Monitor and track the on-hand inventory to achieve zero discrepancy
8. Sell service contracts, parts and PM kits
9. Use and maintain the tools and equipment according to quality requirements
10. Follow the quality and safety requirements while performing service tasks
11. Work with coworkers as an efficient team
12. Support other engineers in a proactive manner
13. Handle escalated service calls and gather necessary resources and support to tackle it
14. Provide service support to activities and events organized by inter-departmental parties
15. Conduct service training on responsible product lines
16. Support new and/or additional product lines to cope with the development of the company
17. Improve technical know-how and skill level in a proactive and continual way
18. Respond and reply to customer enquiry
Job Requirements
Essential Job Requirements:
Education – Degree or equivalent in Electronic Engineering
Required Skill – Ability to prioritize service calls and tasks, report and solicit support on hard cases and effectively communicate with team members or customers cross functionally when handling enquiries. Demonstrate strong product knowledge and ultimately knowledge of the company’s organization and systems. Fluent in English.
Preferred Skills – Research, evaluate and recommend new products or equipment upgrades that will meet customer needs. Provide guidance and monitor the less experienced; check the quality of their work, handle conflicts and problems and help them resolve their problems. In the event of an instrument problem, additional work can be done outside of the office hours for resolution. They can also perform IT-related tasks. The medical institution carries out services such as IA,MB,UA, and HEMA equipment after joining the company.
Additional Information
커리어수준 : 학생/신입
급여사항 : 면접 후 협의
고용형태 : 정규직
경력여부 : 신입
Guidelines for Applicants
전형방법 : 1차 서류전형-2차 면접전형
제출서류 : 자유양식의 영문이력서, 자기소개서를 하나의 파일로 이메일 접수 (각종 증빙서류는 서류전형합격자에 한해 추후제출)
이메일 주소 및 연락처 기재 (이메일 제목 : Application to 2020 FSE position)
접수방법 : 이메일 : korea-recruiting@beckman.com
마감일 : 채용시까지
채용담당 : 블라인드 되었습니다.
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