[Dell Technologies] Schedule Management & Dispatch Specialist (사원급/정규직)
[Dell Technologies] Schedule Management & Dispatch Specialist (사원급/정규직)
Dell Technologies 외국계기업
서울시 강남구 테헤란로152, 강남파이낸스센터 18층 (06236)
http://jobs.dell.com
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Job Description
PRINCIPLE DUTIES AND RESPONSIBILITIES:
• Assists with monitoring and balancing the workload of all assigned corrective maintenance Customer Engineers.
• Manage communications and requests from field engineers through email and phone calls (more emails & tasks than phone calls).
• Enter data from these communications into corresponding systems while maintaining a high level of accuracy and efficiency to meet the 1-hour OLA for all communications throughout prescribed shift.
• Track and respond to all incoming field requests for corrective maintenance services.
• Identify and dispatch available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support. This includes using the proper escalation path and notifying the proper Service manager and Director and other appropriate EMC personnel.
• Orders parts for the Customer Engineers to expedite call handling. Maintain a basic understanding of account base information including internal contacts and basic requirements and procedures for major accounts. Track on-going corrective maintenance issues on turnover and maintaining continuity.
• Partners with other Schedule & Dispatch Specialists within a Geography to source and share additional corrective maintenance resources across the division for effective resource utilization.
• Adheres to product specific guidelines, procedures, and best practices.
• Adheres to all administrative policies and escalation procedures. Uses sound judgment, application of general business principles and demonstrates initiative in carrying out assigned duties.
• Maintains a current information repository of divisional resource skills and geographic limitations.
• Responsible for first line of support for Corrective Maintenance and Account Management CE’s.
WORK SCHEDULE REQUIREMENTS:
• Must be available to work at least two shifts (Day, swing or grave; shift length may vary) to provide 24X7 coverage.
• May be required to work overtime.
• May be required to work Alternative Work Schedule. May be required to change shift as business dictates.
• Schedules can shift, but not without notice and they typically stay in the shifts for at least a quarter
Job Requirements
REQUIREMENTS:
• Good computer skills to include data entry.
• Must have knowledge of Microsoft Product suite including Outlook, Word and Excel.
• Must be able to work under the direction of more experienced Schedule & Dispatch Specialist as well as Management.
• Must be able to respond in a timely manner and prioritize tasks based on urgency and impact to the business.
• Must have steady work history.
Must have ability to speak and write in english.
DESIRED:
• Knowledge of Oracle/CSI logging systems and other service delivery applications a plus.
• 1-2 years customer service in a related field and computer experience.
Additional Information
커리어수준 : 사원
급여사항 : 면접 후 협의
고용형태 : 정규직
경력여부 : 신입
Guidelines for Applicants
전형방법 :1차 서류전형-2차 면접전형
제출서류 :한글이력서, 영문이력서 (Word 또는 PDF 버전) 첨부하여
tinaheewon.lee@dell.com 로 이메일 지원
접수방법 : 이메일 지원 (상기 이메일 참조)
마감일 : 2020.01.24.
채용담당 : 인사담당자 / +82-2-2194-6549/
The Others
면접은 서류전형 합격자에 개별통지 합니다.
국가보훈대상자와 신체장애자는 관련서류 제출시 관계법에 따라 우대함.
모든 서류는 반드시 MS Word로 작성하기 바랍니다.
제출하신 서류는 일체 반환하지 않습니다.
입사지원서 내용에 허위사실이 판명될 경우 입사가 취소될 수 있습니다.
기타 문의사항은 E-mail로 문의바랍니다.